The Caltex Co. is primarily focused on high-quality products and customer satisfaction. In order to meet all of the top standards, we are constantly working on educating our staff, renewing facilities, introducing innovative technological solutions and monitoring the world’s leading trends. At the same time we pay attention to the environmental protection and the employee safety. Product quality and organization of the company Caltex are in compliance with the requirements of ISO 9001: 2008, 14001:2004, OHSAS 18001:2007 standards. Continuous quality control of the product production and excellent results of many internationally relevant product quality tests are proof that Senso© products provide superior quality and comfort. The warranty for the product core as well as the product case is given for each SENSO© product.
NOTE: The base of the bed (the section where mattress is inserted) must not be closed, it should have the laths in the bottom (if possible, holes on the sides), but not closed as it will cause mould appearance due to lack of air flow.
ATTENTION: Please read the maintenance instructions! If you follow the maintenance instructions, Senso© mattress or pillow will keep its durability. The mattress and pillow case can be removed and washed by hand or machine at 30C. Although memory foam will not lose its properties even after many years of correct usage it will eventually turn yellow and lose up to a 2 cm in thickness. In case of misuse or failure to follow these instructions, your complaint will not be taken into consideration.
The warranty covers the manufacturing fault, change of the structure of memory foam due to a decrease in the thickness of more than 2 cm. Common changes of the memory foam which create the impression that the material is softened, color change, reducing the thickness up to 2 cm, as well as physical damage caused by improper use and maintenance of the product, are not covered by the warranty!